Online course|
73f5b6ca|
20 Credits
Managing Conflict
✓Curriculum Reviewed & CPD-Accredited by Expert Faculty
⏱Self-paced learning
|⏱️30-50 Mins
Access this course only
or
Access to our full course library
Course Overview
The Managing Conflict e-learning course by Highfield equips learners with practical strategies to prevent, de-escalate, and resolve conflict in the workplace. Whether dealing with colleagues, customers, or service users, this course helps individuals manage challenging situations calmly and professionally to support a more positive and productive work environment.
What You'll Learn
✔
Understand what conflict is and why it arises in the workplace
✔
Identify common sources and signs of conflict
✔
Learn how to manage your own responses in tense situations
✔
Explore practical de-escalation techniques and communication strategies
✔
Understand how to resolve disagreements constructively and fairly
✔
Know when to involve management or external support in conflict resolution
Who Is This Course For?
This course is ideal for:
All employees, especially those in customer-facing or team-based roles
Supervisors and team leaders responsible for staff management and cohesion
HR professionals and compliance officers dealing with workplace disputes
Anyone looking to improve their communication and conflict-resolution skills
All employees, especially those in customer-facing or team-based roles
Supervisors and team leaders responsible for staff management and cohesion
HR professionals and compliance officers dealing with workplace disputes
Anyone looking to improve their communication and conflict-resolution skills
This Course Includes
Available Across Devices
Certificate of completion
2hr on-demand course completion