Online course|
31f9daaa|
20 Credits
Challenge - Responsible Sales in Hospitality and Retail
✓Curriculum Reviewed & CPD-Accredited by Expert Faculty
⏱Self-paced learning
|⏱️50-60 Mins
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Course Overview
The Responsible Sales in Hospitality and Retail e-learning course is designed to support staff in making safe, legal, and ethical sales of age-restricted products. It focuses on recognising when to challenge a sale, how to do it confidently, and how to stay compliant with laws regarding alcohol, tobacco, and other restricted items. The course also promotes a culture of responsibility in customer service environments.
What You'll Learn
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Understand what products are age-restricted and why laws exist to protect consumers
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Recognise situations where a challenge should be made
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Learn effective ways to ask for ID and refuse service when necessary
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Gain confidence in applying the Challenge 25 approach
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Explore how to document and report refusals to stay compliant
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Understand the legal consequences of failing to prevent underage sales
Who Is This Course For?
This course is ideal for:
Frontline staff working in retail, supermarkets, off-licences, bars, pubs, restaurants, and hospitality venues
Supervisors and managers overseeing teams responsible for selling age-restricted products
New starters as part of induction training for responsible sales practices
Anyone involved in customer service in a sales environment where restricted products are sold
Frontline staff working in retail, supermarkets, off-licences, bars, pubs, restaurants, and hospitality venues
Supervisors and managers overseeing teams responsible for selling age-restricted products
New starters as part of induction training for responsible sales practices
Anyone involved in customer service in a sales environment where restricted products are sold
This Course Includes
100 downloadable resources
Available Across Devices
Certificate of completion
2hr on-demand course completion