Managing Conflict

The Managing Conflict module equips learners with the skills and strategies to effectively handle and resolve conflicts in the workplace. This module covers key topics such as understanding the causes of conflict, recognising early signs, using effective communication techniques, and applying conflict resolution models like the Thomas-Kilmann model. It also explores strategies to de-escalate tense situations and foster a positive working environment.

Who Is It Aimed At?
Highfield e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.