Care Certificate - Communication

The Care Certificate - Communication module by Highfield e-learning provides essential training on effective communication skills in care settings. This module covers topics such as the importance of clear communication, understanding verbal and non-verbal communication, active listening, overcoming communication barriers, and tailoring communication to meet the needs of individuals, including those with specific conditions such as dementia or sensory impairments. It also highlights the importance of accurate record-keeping and confidentiality.