Online course|
73f5b6ca, 384a1855
Effective Communication at Work
Communicate clearly. Listen actively. Work better together.
⏱Self-paced learning
|📚6 modules · 22 lectures
|⏱️40 minutes to 1 hour
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Course Overview
Good communication affects almost everything we do at work, from sharing information and building relationships to preventing mistakes and working effectively as a team. Effective Communication at Work helps learners understand how communication works, choose appropriate ways to communicate and recognise what makes an interaction effective. The course also explores active listening, inclusive communication, common barriers and practical ways to communicate more clearly, respectfully and confidently in everyday workplace situations.
What You'll Learn
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Understand the communication cycle and how messages are sent, received and understood.
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Recognise different methods of communication and choose the right approach for different workplace situations.
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Communicate more effectively using clear language, active listening and appropriate verbal and non-verbal communication.
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Apply inclusive communication practices that respect individual differences and support understanding.
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Recognise common barriers to communication and use practical strategies to overcome them.
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Understand the impact of poor communication on relationships, teamwork and workplace performance.
Who Is This Course For?
This course is suitable for employees at all levels and across all sectors. It is ideal for new-starter induction, refresher training, apprentices, customer-facing employees, supervisors and managers, or anyone looking to strengthen their everyday workplace communication skills.
Areas Covered
- The communication cycle
- Verbal, non-verbal and written communication
- Effective communication and active listening
- Inclusive communication
- Barriers to effective communication
- The impact of poor communication
6 modules | 22 lectures