Business & Workplace Skills
Customer Service Level 2
The Level 2 Customer Service e-learning course from Highfield is designed to help learners understand the principles of delivering excellent customer service
£39.98
Course Overview
What You'll Learn
- ✔Understand the importance of good customer service and its impact on business success
- ✔Learn how to communicate effectively with customers in different settings
- ✔Recognise how to handle enquiries, feedback, and complaints professionally
- ✔Explore how to identify and meet customer needs and expectations
- ✔Develop the skills to build rapport and maintain positive relationships
- ✔Understand internal and external customers and the importance of teamwork in service delivery
Who Is This Course For?
This course is ideal for: Anyone in a customer-facing role, including retail, hospitality, call centres, and service desks New employees and apprentices as part of induction training Team members looking to improve their service delivery skills Supervisors and managers seeking to support customer service excellence in their teams
This Course Includes
100 downloadable resources
Available Across Devices
Certificate of completion
2hr on-demand course completion
Working With the Best Clients and Partners & Trusted By professional from leading organisations
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