Health & Safety

Challenge - Responsible Sales in Hospitality and Retail

The Challenge – Responsible Sales in Hospitality and Retail e-learning course by Highfield is designed to support staff in making safe, legal, and ethical sales of age-restricted products

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Course Overview

The Challenge – Responsible Sales in Hospitality and Retail e-learning course by Highfield is designed to support staff in making safe, legal, and ethical sales of age-restricted products. It focuses on recognising when to challenge a sale, how to do it confidently, and how to stay compliant with laws regarding alcohol, tobacco, and other restricted items. The course also promotes a culture of responsibility in customer service environments.

What You'll Learn

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Understand what products are age-restricted and why laws exist to protect consumers

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Recognise situations where a challenge should be made

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Learn effective ways to ask for ID and refuse service when necessary

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Gain confidence in applying the Challenge 25 approach

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Explore how to document and report refusals to stay compliant

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Understand the legal consequences of failing to prevent underage sales

Who Is This Course For?

This course is ideal for: Frontline staff working in retail, supermarkets, off-licences, bars, pubs, restaurants, and hospitality venues Supervisors and managers overseeing teams responsible for selling age-restricted products New starters as part of induction training for responsible sales practices Anyone involved in customer service in a sales environment where restricted products are sold

This Course Includes

100 downloadable resources
Available Across Devices
Certificate of completion
2hr on-demand course completion

Working With the Best Clients and Partners & Trusted By professional from leading organisations

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