Business & Workplace Skills

Emotional Intelligence in the Era of Artificial Intelligence

Authentic leadership: Improve relationships and decision-making with this Emotional Intelligence Masterclass

★★★★★4.8(1025 reviews)

The subscription covers our full library of short courses

Anthony Howland

★★★★★ 5.0 rating

Anthony is a highly experienced educator with over 17 years of teaching and professional development expertise across international institutions. With a strong foundation in curriculum development, instructional design, and the implementation of innovative teaching methods, he has consistently supported both students and educators in achieving academic success. His roles have included coordinating language programs and leading professional development workshops to improve teaching strategies. Anthony has also contributed to English for Academic Purposes (EAP) and exam preparation, including IELTS and other proficiency exams. Additionally, his international experience in countries such as Saudi Arabia, Oman, and the UAE has enabled him to cultivate a deep understanding of cultural sensitivity, which he brings into his teaching practice. With a commitment to continuous professional development (CPD), Anthony regularly leads workshops and training sessions to enhance teaching standards, ensuring educators remain at the forefront of best practices in education.

The subscription covers our full library of short courses

Course Overview

In today’s fast changing workplace, the ability to understand and manage emotions both your own and those of others is what drives effective communication, stronger collaboration, and better leadership. This masterclass blends the science of emotional intelligence (EI) with the realities of working alongside artificial intelligence (AI), giving you the tools to thrive in a digital-first world. Through practical case studies, interactive exercises, and expert insights, you’ll discover how to enhance your decision-making, build resilient relationships, and adapt to the evolving demands of modern business. Whether you want to improve teamwork, boost leadership impact, or simply develop a deeper self-awareness, this accredited CPD course will give you proven strategies to put into practice immediately.

What You'll Learn

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Understand the five core components of emotional intelligence and their impact in the workplace

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Apply emotional intelligence to decision-making, communication, and conflict resolution

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Build stronger workplace relationships through empathy and active listening

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Balance human skills with AI tools to create more effective and adaptive teams

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Recognise and manage stress, pressure, and emotional triggers in professional settings

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Implement practical strategies to boost leadership presence and team engagement

Who Is This Course For?

This masterclass is ideal for professionals who want to strengthen their leadership, communication, and people management skills, as well as teams aiming to build collaboration and a positive workplace culture. It is highly valuable for HR and L&D managers focused on driving professional growth and resilience, and for business leaders preparing their organisations for the future of work alongside AI. It is equally suited to anyone who wishes to develop greater self-awareness, empathy, and emotional resilience to thrive in both professional and personal settings.

This Course Includes

Available Across Devices
Certificate of completion
3hr on-demand course completion

5 Sections | 45 Steps

Course Content

Working With the Best Clients and Partners & Trusted By professional from leading organisations

"This Emotional Intelligence masterclass was incredible. The course is built on solid behavioral psychology, It gives you practical tools and strategies you can actually use. I found the case studies and role-playing especially helpful, and they really brought the concepts to life. You'll learn how to make better decisions and build stronger relationships at work. The online format is flexible, which is perfect if you have a busy schedule. This course is a fantastic investment and gives you skills that will stick with you long after you finish the course."

5Jane P - London

2025-05-05

Learner's Review

4.81025 reviews

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