Business & Workplace Skills

Mastering Conflict Management with Behavioural Science

Master conflict at work: Expert-led CPD training to resolve disputes and build stronger teams

★★★★★4.9(1008 reviews)

The subscription covers our full library of short courses

Steven Fleming

★★★★★ 5.0 rating

Steven Fleming is a seasoned expert in learning and development, specialising in areas from information security to conflict management, with over 20 years’ experience.

The subscription covers our full library of short courses

Course Overview

This Conflict Management course from Certified CPD is an expertly crafted, CPD-accredited online training designed to help professionals confidently navigate and resolve workplace conflicts. Through interactive modules, practical tools, and real-life scenarios, learners gain a clear understanding of conflict dynamics and strategies to transform disagreements into opportunities for collaboration and growth. Perfect for busy professionals, the course is self-paced and actionable, empowering you to enhance team morale, communication and organisational performance while earning a respected CPD qualification.

What You'll Learn

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Define various types of workplace conflict and understand their root causes

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Recognise early warning signs and stages of conflict escalation

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Apply active listening and clear communication to diffuse tense situations

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Use proven frameworks (e.g. Thomas-Kilmann Model, risk-assessment methods) to address conflicts

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Develop de-escalation strategies and mediation techniques for lasting resolution

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Design preventative practices and interventions to reduce future conflict occurrences

Who Is This Course For?

This course is ideal for team leaders and managers who want to handle workplace tensions proactively, HR professionals and consultants looking for structured frameworks to resolve disputes, and staff at all levels who wish to improve their communication skills and learn how to de-escalate challenging situations. It is also well-suited for anyone passionate about creating a positive, collaborative workplace culture where conflicts are addressed constructively and turned into opportunities for growth.

This Course Includes

Available Across Devices
Certificate of completion
2hr on-demand course completion

6 Sections | 48 Steps

Course Content

Working With the Best Clients and Partners & Trusted By professional from leading organisations

"Before taking this course, I often felt caught off guard by sudden disagreements and struggled to keep team dynamics positive. The training has helped me immensely to manage conflict, teaching me to spot early signs and how to use structured communication to guide disputes towards productive desired outcomes. The tools and models, especially on de-escalation and mediation, proved useful in team meetings. Now, I’m more confident in having difficult conversations and maintaining a harmonious work environment. I highly recommend this course to anyone looking to elevate their conflict-resolution skills."

5Emily C - Bristol, UK

2025-08-29

Learner's Review

4.91008 reviews

5 stars
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4 stars
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3 stars
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